Privacy Policy | Diamond Properties

What Type of Information Do We Collect?
We may collect the following categories of personal and non-personal information from consumers:

Personal Identifiers

We may collect personal identifiers such as your first and last name, mailing address, billing address, email address, telephone number, mobile phone number, username, password, account credentials, property information submitted through forms, and any other information you voluntarily provide through contact forms, surveys, reviews, communications, or customer support interactions.

Commercial Information

We may collect commercial information related to your interactions with us, including purchase history, transaction records, service requests, appointment information, and payment-related information processed through secure third-party payment providers.

Internet and Electronic Activity Information

When you visit our website, we may automatically collect internet and electronic activity information such as your IP address, browser type and version, device type, operating system, internet service provider, referring and exit pages, date and time of visits, pages viewed, links clicked, session duration, page response times, navigation paths through our website, search queries entered on our website, and information collected through cookies and similar tracking technologies.

Geolocation Information

We may collect general geographic location information derived from your IP address, as well as any location information you voluntarily provide to us.

Marketing and Communications Information

We may collect information related to your communications and marketing preferences, including communication preferences, responses to marketing campaigns, SMS opt-in status and consent records, and email subscription preferences.

User-Generated Content

We may collect user-generated content that you choose to provide, including comments, feedback, reviews, recommendations, survey responses, and other content submitted through our website, forms, communications, or services.

Technical Information

We may collect technical information necessary to operate, secure, and improve our systems, including server logs, application logs, browser storage data, device identifiers, pixel tags, local storage information, and similar technical and diagnostic data.

We collect this information directly from you, automatically through your use of our website, from service providers acting on our behalf, and through technologies such as cookies, analytics tools, pixels, server logs, and similar technologies.

Why Do We Collect and Use Personal Information?
We collect and use personal information for legitimate business purposes, including:

Providing, operating, maintaining, and improving our services
Fulfilling service requests
Responding to inquiries and providing customer support
Scheduling and managing appointments
Managing customer accounts and records
Sending administrative communications, service notifications, and account updates
Sending SMS messages and/or email communications when consent has been provided
Delivering marketing and promotional communications where permitted by law
Personalizing website content and user experiences
Analyzing website traffic, trends, and user behavior
Measuring advertising and marketing campaign effectiveness
Conducting internal research, reporting, and business analytics
Detecting, preventing, and investigating fraud, security incidents, and unauthorized activities
Maintaining website security and system integrity
Complying with legal obligations, regulatory requirements, and law enforcement requests
Protecting our rights, property, customers, and business interests

Information Sharing and Disclosure
We may share personal information with trusted third parties only as necessary to operate our business and provide services. Categories of recipients may include:

Service Providers

Website hosting providers
Cloud storage providers
Customer relationship management (CRM) platforms
Payment processors
Email service providers
SMS messaging platforms
Analytics providers
Technical support vendors
Marketing service providers

Information shared may include contact information, account information, transaction information, website activity data, and other information necessary for those providers to perform services on our behalf.

Advertising and Analytics Partners
We may share certain website usage information, device information, cookie identifiers, IP addresses, and online activity information with advertising and analytics partners, including Meta and Google, to measure advertising performance, analyze website traffic, and improve marketing effectiveness.

Legal and Compliance Purposes
We may disclose information when required to:

Comply with applicable laws and regulations
Respond to subpoenas, court orders, or legal requests
Protect the rights, safety, and property of our company, customers, or others
Detect or prevent fraud, security threats, or illegal activities

Business Transfers

We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of company assets, or other business transaction.

We do not sell personal information to third parties.

SMS Communications

By providing your phone number, you consent to receive and send SMS text messages with Diamond Properties, LLC, Diamond Property Management, LLC, and their affiliated entities (collectively, “Diamond”) regarding maintenance requests, IT support, property updates, and other business related communications. Message frequency will vary based on active requests, support needs, and other business communications. Message and data rates may apply.

SMS opt in information and mobile phone numbers collected for SMS communications will not be sold, shared, rented, or disclosed to any third party or affiliate for marketing or promotional purposes. You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact Diamond directly.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@dpmgt.com